Refund Policy

Last Updated: April 21, 2026

This Return and Refund Policy ("Policy") governs all returns and refunds of products ("Products") purchased through the website of ASCEND Skin ("ASCEND Skin," "we," "us," or "our"), located at theascendskin.com ("Website").

By completing a purchase, the customer ("Customer," "you," or "your") acknowledges and agrees to be bound by the terms and conditions set forth herein.

1. General Return Right

1.1 The Customer may return any eligible Product purchased through the Website within thirty (30) calendar days from the date of receipt.

1.2 To initiate a return, the Customer must submit a request to support@myascendskin.com and include:

• The order number,
• A photograph of the Product clearly showing its condition and packaging, and
• A brief statement of the reason for the return.

Photographic evidence is required for all return authorizations.

2. Conditions of Return

2.1 Products are eligible for return under the following conditions:

• The Product must be lightly used, meaning at least ninety-five percent (95%) full;
• The Product must be returned in its original packaging, including lid and jar;
• The return request must be submitted within thirty (30) days of delivery; and
• The Product must be shipped to the designated ASCEND Skin return center within seven (7) days of approval.

2.2 Returns that do not include the actual Product, or that include empty or substituted containers, will be deemed incomplete and ineligible for refund.

The Customer is solely responsible for ensuring proper shipment and receipt of the returned Product. ASCEND Skin and its service providers shall not be liable for any lost, incomplete, or misdirected return shipments.

2.3 Returned Products are subject to inspection. ASCEND Skin reserves the right to reject any return that fails to comply with the conditions stated herein.

3. Return Costs

3.1 Customers are responsible for all return shipping costs, except in cases where the Product is defective, damaged upon arrival, or incorrect due to ASCEND Skin's error.

3.2 Original shipping fees are non-refundable.

4. Refunds

4.1 Subject to compliance with this Policy, ASCEND Skin shall refund the Product purchase price, less non-refundable shipping costs.

4.2 Refunds will be made using the same payment method originally used by the Customer, unless otherwise agreed in writing.

4.3 Refunds will be processed within five (5) to ten (10) business days following receipt and verification of the returned Product.

4.4 For promotional or bundled purchases (including "Buy 2 Get 1 Free" offers), refund amounts will be adjusted to reflect the true value of the Products retained by the Customer.

4.5 No refunds will be issued for Products returned after thirty (30) days from the date of delivery.

5. Exchanges

5.1 ASCEND Skin offers one (1) complimentary exchange per order within thirty (30) days of delivery.

5.2 To initiate an exchange, the Customer must contact support@myascendskin.com with the order number and the name of the desired replacement Product (Zeus, Apollon, or Ares).

5.3 ASCEND Skin will issue a prepaid return shipping label for the approved exchange and ship the replacement Product to the Customer free of charge.

5.4 Exchanges are subject to Product availability. If the requested Product is unavailable, the Customer may choose an alternative or request a refund.

6. Damaged, Defective, or Incorrect Products

6.1 The Customer must notify ASCEND Skin of any damaged, defective, or incorrect Product within seven (7) calendar days of receipt and include photographic evidence.

6.2 ASCEND Skin will, at its sole discretion, provide either a full refund or a replacement Product at no additional cost.

In most cases, return of the defective or incorrect Product will not be required.

7. Lost or Stolen Packages

7.1 ASCEND Skin shall not be held liable for lost, stolen, or misdelivered packages once marked "Delivered" by the shipping carrier.

7.2 Customers must contact the carrier directly to resolve delivery discrepancies.

7.3 ASCEND Skin may assist in the investigation at its discretion but shall not be obligated to issue a refund or replacement.

8. International Orders

8.1 Customers outside the United States are responsible for any applicable customs duties, taxes, and import fees, as well as all return shipping costs.

8.2 Refunds will not be issued for orders returned or refused due to unpaid duties, taxes, or customs clearance issues.

9. Processing Timeframes

9.1 Refunds shall be processed as soon as reasonably possible and, in any event, no later than fourteen (14) days from the earlier of:

• (a) receipt of the returned Product by ASCEND Skin, or
• (b) receipt of valid proof of shipment from the Customer.

10. Contact Information

All inquiries related to returns, refunds, or exchanges shall be directed to:

support@myascendskin.com

ASCEND Skin aims to respond within 12-24 hours, Monday through Friday.

11. Reservation of Rights

ASCEND Skin reserves the right to:

• Refuse or deny returns and refunds that do not comply with the terms of this Policy;
• Modify or update this Policy at any time without prior notice; and
• Require proof of purchase before processing any return, refund, or exchange.

12. Governing Law

This Policy shall be governed by and construed in accordance with the laws of the State of Colorado, United States, without regard to its conflict of law principles.